Scenario: An error is displayed in Citrix Director when a Citrix Administrator attempts to shadow a
user connected to a desktop hosted on a server OS machine. Shadowing does NOT start.
What is the likely cause of this error?

A.
Remote Assistance is NOT enabled on the server OS machine.

B.
Citrix Receiver is NOT installed on the administrator’s workstation.

C.
The administrator does NOT have the Help Desk role in Citrix Studio.

D.
Remote Desktop is NOT configured on the administrator’s workstation.

Explanation: