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What is a possible cause of this error?

Scenario: A company implements XenDesktop. Windows XP users are unable to launch their
Windows 8 virtual desktops. They receive the following error:
Error: Please contact your help desk with the following information: Cannot validate SSL
certificate.
What is a possible cause of this error?

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A.
Citrix Receiver needs to be updated.

B.
The SSL certificate on the NetScaler has expired.

C.
The server certificate is NOT installed on the computer.

D.
Citrix Receiver is unable to verify the server certificate revocation.

Explanation:

4 Comments on “What is a possible cause of this error?

  1. B says:

    Certificate Revocation List Checking

    When connecting to a XenApp server using SSL or TLS, with certificate revocation list checking enabled, Citrix Receiver for Java checks whether or not the server’s certificate is revoked.

    You can enable several levels of certificate revocation list checking using the “SSLCertificateRevocationCheckPolicy” parameter values:

    NoCheck – No certificate revocation checking is performed.
    CheckWithNoNetworkAccess – The local CRL store is checked (default option).
    FullAccessCheck – The local CRL store and any CRLs available over a network are checked.
    FullAccessCheckAndCRLRequired – The local CRL store and any CRLs available over a network are checked and verified. The connection fails if a CRL cannot be found.
    The location of the local CRL store is:
    Microsoft Windows: %USERPROFILE%\Citrix\crl
    UNIX: $HOME/.Citrix/crl

    http://support.citrix.com/proddocs/topic/receivers-java-101/java-cert-revocation-list-checking.html




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