In troubleshooting a network incident, you found that the incident is the result of a known error.
According to the ITIL® v3 framework, which of the following is an appropriate way to resolve the
issue?

A.
Understand the business case and get approval.

B.
Fix the incident and open a request for change immediately.

C.
Update the incident report with closure categorization.

D.
Test it in the development environment.

Explanation: