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You are here: Home > Cisco Exam Questions > 640-760 (v.1) > what type of escalation occurs when the service desk is unable to resolve the incident?

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what type of escalation occurs when the service desk is unable to resolve the incident?

seenagapeSeptember 15, 2015

According to the ITIL® v3 framework, what type of escalation occurs when the service desk is
unable to resolve the incident?

PrepAway - Latest Free Exam Questions & Answers

A.
procedural

B.
conceptual

C.
functional

D.
hierarchical

Explanation:

In 640-760 (v.1)Exam 640-760 (update Sep 4th, 2015)

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