According to the ITIL® v3 framework, how is urgency defined regarding an incident, problem, or
change?

A.
a measure of how long it will be until there is significant impact on the business

B.
a measure of time before a customer SLA will be in jeopardy

C.
a term used to identify relative importance to the business

D.
a measure of how long the incident has been listed as a severity 1 problem