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Which action should you take to begin troubleshooting?

A clientless SSL VPN user who is connecting on a Windows Vista computer is missing the menu option for Remote Desktop Protocol on the portal web page.
Which action should you take to begin troubleshooting?

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A.
Ensure that the RDP2 plug-in is installed on the VPN gateway

B.
Reboot the VPN gateway

C.
Instruct the user to reconnect to the VPN gateway

D.
Ensure that the RDP plug-in is installed on the VPN gateway

3 Comments on “Which action should you take to begin troubleshooting?

    1. ogo ogo says:

      Correction, A is the correct Answer.

      http://www.cisco.com/c/en/us/support/docs/security/asa-5500-x-series-next-generation-firewalls/113600-technote-product-00.html#anc5

      RDP and RDP-2 Plug-In Usage
      RDP plug-in: This is the original plug-in created that contains both the Java and ActiveX Client.

      RDP2 plug-in: Due to changes within the RDP protocol, the Proper Java RDP Client was updated in order to support Microsoft Windows 2003 Terminal Servers and Windows Vista Terminal Servers.




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      1. J says:

        Read the next line.

        The latest RDP plug-in combines both RDP and RDP2 protocols. As a result the RDP2 plug-in is obsolete. It is recommended to utilize the most-recent version of the RDP plug-in




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