The reason codes for the Cisco CTI OS Desktop clients are controlled by the registry keys of the
Cisco CTI OS Server. The Cisco Unified ICM database tracks the reason codes.
What will be stored in the Cisco Unified ICM database for the “Lunch Break” logout reason code?

In the Cisco Unified Contact Center Enterprise, a Dialed Number Plan can be created to make it
easier for agents to perform transfers. Which dialed number is invalid for agents to dial from the
plan?

In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, the Cisco Unified ICM
routing script can call an external IP IVR script to play queue music to callers. What is required for
the queue music played to callers in queue and be immediately transferred to the agent when the
agent becomes available?

In the Cisco Unified Contact Center Enterprise 7.0 solution, if a call is offered to two different skill
groups, what is the effect on reporting?

When there is a failure of the Cisco Unified Communications Manager CTI Manager service in a
high-availability design, a contact center agent with a call in progress sees which behavior with the
PIM /LOAD 0 option enabled?

Which steps are used to configure a calling search space in the Cisco Unified Communications
Manager 6.1?

In a Cisco Unified Contact Center Enterprise design with a Cisco Unified Communications
Manager cluster with three nodes:
Publisher (PUB)
Subscriber 1 (Sub1)
Subscriber 2 (Sub2)

For 500 agents with 1:1 redundancy option, PG A and B connect to Sub1 and Sub2 respectively.
Which is the proper configuration of device pools and the Cisco Unified Communications Manager
groups for redundancy?

In a Cisco Unified Contact Center Enterprise solution, the agent phones are set up with two lines:
DN 2XXX as the first line for ACD calls, and DN 3XXX as the second line for private/personal
calls. How could these phones be configured to provide a backup call routing strategy for the
agents for maintenance/outages of the UCCE system?

In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, which statement is
false?

Which item of information is needed to determine the number of labels required for a translation
route in the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR?