In the Cisco Unified Contact Center Enterprise solution, the same object is configured in multiple
components.

Choose the correct set of matching terms that fill in the missing object names in each component.

In a Cisco Unified Contact Center Enterprise solution using the Cisco IP IVR as a queue point,
how do you transfer the caller to voice mail after the caller has already been placed in queue?

When setting up a VRU Peripheral Gateway for the Cisco Unified Contact Center Enterprise
solution, which is the correct value for the VRU Connection Port field?

Which is the purpose of the Cisco Unified ICM Configuration Manager (ConfigManager)?

In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, how are service
levels set for reporting?

The reason codes for the Cisco CTI OS Desktop clients are controlled by the registry keys of the
Cisco CTI OS Server. The Cisco Unified ICM database tracks the reason codes.
What will be stored in the Cisco Unified ICM database for the “Lunch Break” logout reason code?

In the Cisco Unified Contact Center Enterprise, a Dialed Number Plan can be created to make it
easier for agents to perform transfers. Which dialed number is invalid for agents to dial from the
plan?

In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, the Cisco Unified ICM
routing script can call an external IP IVR script to play queue music to callers. What is required for
the queue music played to callers in queue and be immediately transferred to the agent when the
agent becomes available?

In the Cisco Unified Contact Center Enterprise 7.0 solution, if a call is offered to two different skill
groups, what is the effect on reporting?

When there is a failure of the Cisco Unified Communications Manager CTI Manager service in a
high-availability design, a contact center agent with a call in progress sees which behavior with the
PIM /LOAD 0 option enabled?