What is the name of this startup method?
There is a way to start up your Mac so that it performs certain checks and prevents some software
from automatically loading or opening. What is the name of this startup method?
How can she quickly accomplish this task?
A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search
online Apple Support articles about this issue. How can she quickly accomplish this task?
Which of the following customer scenarios would Monitor Mode help with the most?
Wireless Diagnostics incorporates Monitor Mode. Which of the following customer scenarios would
Monitor Mode help with the most?
Which of the following would help you effectively isolate the issue?
Bill says no matter what he tries he cannot open a specific document in Pages. Which of the
following would help you effectively isolate the issue?
How does John enable this feature?
John often uses his computer around his roommates. He would like to keep his information private
by requiring a password each time the computer wakes from sleep. How does John enable this
feature?
Which of the following states has the user’s folder permissions for “my stuff” been set to?
A user moves a file into a folder named “my stuff’ and sees this message:
‘You can put items into “my stuff,” but you won’t be able to see them. Do you want to continue?
Other users with sufficient permissions will be able to use the items.”
Which of the following states has the user’s folder permissions for “my stuff” been set to?
Which group purchases do previous group members still have access to?
Lucy, the Family Organizer, has turned off Family Sharing. Which group purchases do previous group
members still have access to?
How can you help Joseph?
Joseph enabled FileVault 2. He then forgot the administrator password. How can you help Joseph?
How do you help?
Brandon is returning to iPhone after trying a competitor’s smart phone. He cannot remember the
Apple ID he previously used for Apple services. How do you help?
Where can you direct Marilyn to view apps that store documents and data in iCloud?
Marilyn wants to know which apps on her Mac store documents in iCloud. Where can you direct
Marilyn to view apps that store documents and data in iCloud?