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Exam 9L0-066: OS X Yosemite 10.10 Troubleshooting

Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further

Francine changed Internet service providers and just set up the equipment in the home. She is
calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe

further to find out that her roommate is able to connect to the Internet using a PC and Francine is
able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would
you recommend to Francine to help her further diagnose the networking issue with the iMac?

Which of the following troubleshooting tools or techniques would you advise that she use to best isolate the i

Diane is using an app that was developed by her company for internal use. She is running the app on
her MacBook Air (13-inch, Mid 2013). The app quits unexpectedly but never displays any error
messages. The other apps on her machine work without issue and she has reproduced the issue with
the app on another machine. She wants to help her development group isolate the issue. Which of
the following troubleshooting tools or techniques would you advise that she use to best isolate the
issue?


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