What should be done to allow Insight Remote Support to submit incidents to the HP Support
Center?

A.
install the remote support driver on the server

B.
Open the required ports on the customer’s firewall

C.
Enable remote support in the ROM Based Setup Utility

D.
Install Web Based Enterprise Services

Explanation:

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c03536813/c03536813.pdf
Please ensure that the correct firewall openings are configured to allow communication with HP.
Insight Remote Support Advanced communicates over HTTPS/443 to submit incidents to and
retrieve entitlement information from HP Support. We strongly recommend configuring only the
alias, see Table 2 below.