What are information technology Service Management (ITSM) frameworks, such as the
Infrastructure Technology Infrastructure Library (ITILv3) and The Open Group Architecture
Framework (TOGAF)?

A.
They are Internet Engineering Task Force (IETF) standards that define precise network
management procedures.

B.
They are high-level approaches that provide recommendations and best practices for IT design
and management

C.
They are industry-wide standards that provide guidelines for enterprise network design and
management

D.
They are government regulations that define minimum standards for secure network
architectures and management procedures

Explanation:
http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library