You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP.

A user in the company receives a computer that had been previously used by another user. The new user has not saved any documents or other personal information on the computer.

The new user reports that Office is configured with the former user’s toolbar customizations, spelling and grammar settings, and other preferences.

You need to reset Office to its default settings on the user’s computer as quickly as possible.

What should you do?

A.
Instruct the user to select Detect and Repair… from the Help menu in an Office application.

B.
Instruct the user to remove Office and reinstall it by using Add or Remove Programs in Control Panel.

C.
Create a new local user account on the computer for this user, and instruct the user to log on by using this new account.

D.
Remotely delete the HKEY_LOCAL_MACHINESoftwareMicrosoftOffice registry key on the user’s computer.