You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP.

A user in your company uses a computer that runs both Windows 98 and Windows XP Professional in a dual-boot configuration. The user reports that an application is available on the Start menu when he runs Windows 98, but it is not available on the Start menu when he runs Windows XP Professional.

You need to ensure that the application will run on either Windows 98 or Windows XP Professional.

What should you do?

A.
Ask an administrator to install the application when the computer is running Windows XP Professional.

B.
Ask an administrator to reinstall the application when the computer is running Windows 98. Then instruct the administrator to select the option to install for All users during the installation.

C.
Instruct the user to start the computer with Windows XP Professional running. Instruct him to create a shortcut to the application’s .exe file located in the Windows 98 folder structure. Then instruct him to select the Run in separate memory space check box.

D.
Instruct the user to start the computer with Windows XP Professional running. Instruct him to create a shortcut to the application’s .exe file located in the Windows 98 folder structure. Then instruct him to configure the Compatibility mode tab to run the application under Windows 98.