Which of the following factor is LEAST important in the measurement of critical success factors of productivity in the SDLC phases?

A. Dollar Spent per use

B. Number of transactions per month

C. Number of transactions per user

D. Number of occurrences of fraud/misuse detection

The LEAST is the keyword used in this question, You need to find out a LEAST important factor in the measurement of the productivity.

For the CISA exam you should know the table below which contains information about measurement of a critical success factor.

Measurement of Critical Success Factors

Productivity

Dollars spent per use

Number of transactions per month

Number of transactions per user

Quality

Number of discrepancies

Number of disputes

Number of occurrences of fraud/misuse detection

Economic value

Total processing time reduction

Momentary value of administration costs

Customer service

Turnaround time for customer question handling

Frequency of useful communication to user.

The following were incorrect answers:

The other options presented are more important in the measurement of critical success factor of the productivity.

The following reference(s) were/was used to create this question:

CISA review manual 2014 Page number 159