Which one of the following is the CORRECT set of steps for the continual service improvement
approach?

A.
Devise a strategy; Design the solution; Transition into production; Operate the solution;
Continually improve

B.
Where do we want to be?; How do we get there?; How do we check we arrived?; How do we
keep the momentum going?

C.
Identify the required business outcomes; Plan how to achieve the outcomes; Implement the
plan; Check the plan has been properly implemented; Improve the solution

D.
What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did
we get there?; How do we keep the momentum going?