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Which of the following should be documented in an incident model?

Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident

PrepAway - Latest Free Exam Questions & Answers

A.
1 only

B.
2 only

C.
Both of the above

D.
Neither of the above


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