Which one of the following includes four stages called Plan, Do, Check and Act?

Which one of the following does service metrics measure?

Which one of the following is the BEST definition of reliability?

Which one of the following is NOT the responsibility of service catalogue management?

Which one of the following is an objective of release and deployment management?

Which one of the following statements is CORRECT?

Which one of the following is NOT part of the service design stage of the service lifecycle?

Which one of the following is concerned with policy and direction?

Implementation of IT1L service management requires the preparation and planning of the effective
and efficient use of “the four Ps.”
What are these four Ps?

Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment