What should a service always deliver to customers?
What should a service always deliver to customers?
Which of the following are managed by facilities management?
Which of the following are managed by facilities management?
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
Which one of the following is the BEST definition of the term service management?
Which one of the following is the BEST definition of the term service management?
Which areas of service management can benefit from automation?
Which areas of service management can benefit from automation?
1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring
Which process is responsible for providing the rights to use an IT service?
Which process is responsible for providing the rights to use an IT service?
Which of the following service desk organizational structures are described in service operation?
Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun
Which one of the following would be expected of them?
A process owner has been identified with an “I” in a RACI matrix. Which one of the following would
be expected of them?
Which one of the following activities are carried out during the Where do we want to be? step of the continua
Which one of the following activities are carried out during the Where do we want to be? step of
the continual service improvement (CSI) approach?
Which one of the following is NOT an objective of problem management?
Which one of the following is NOT an objective of problem management?