Which one of the following is the BEST description of a service level agreement (SLA)?

What is the BEST description of the purpose of the service operation stage of the service
lifecycle?

In terms of adding value to the business, which one of the following describes service operation s
contribution?

Which one of the following are the two primary elements that create value for customers?

Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible

3. To minimize adverse impacts on business operations

Which one of the following statements BEST describes a definitive media library (DML)?

What is the name of the group that should review changes that must be implemented faster than
the normal change process?

Which one of the following is it the responsibility of supplier management to negotiate and agree?

Which one of the following is NOT a responsibility of the service transition stage of the service
lifecycle?

Which process is responsible for discussing reports with customers showing whether services
have met their targets?