What is the BEST description of an operational level agreement (OLA)?

Which one of the following generates demand for services?

Which one of the following is an objective of service transition?

Which one of the following is the BEST definition of an event?

Which one of the following activities does application management perform?

Which one of the following is the BEST description of the purpose of the service operation stage of
the service lifecycle?

Which one of the following is the BEST description of a major incident?

Which statement about the emergency change advisory board (ECAB) is CORRECT?

Which of the following availability management activities is/are considered to be proactive as
opposed to reactive?
1. Monitoring system availability

2. Designing availability into a proposed solution

Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future