Which one of the following would NOT involve event management?
Which one of the following would NOT involve event management?
What are these four Ps?
The design of IT services requires the effective and efficient use of “the four Ps”. What are these
four Ps?
Which one of the following statements about incident reporting and logging is CORRECT?
Which one of the following statements about incident reporting and logging is CORRECT?
Which process is responsible for ensuring that appropriate testing takes place?
Which process is responsible for ensuring that appropriate testing takes place?
which core UIL publication can you find detailed descriptions of service catalogue management, information sec
In which core UIL publication can you find detailed descriptions of service catalogue management,
information security management, and supplier management?
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
Which one of the following is the CORRECT set of steps for the continual service improvement
approach?
Which one of the following layers is NOT part of this type of SLA?
The multi-level SLA’ is a three-layer structure. Which one of the following layers is NOT part of this
type of SLA?
Which processes are responsible for the regular review of underpinning contracts?
Which processes are responsible for the regular review of underpinning contracts?
Which one of the following functions would be responsible for the management of a data centre?
Which one of the following functions would be responsible for the management of a data centre?
Which process is responsible for sourcing and delivering components of requested standard services?
Which process is responsible for sourcing and delivering components of requested standard
services?