Which of the following is a management process that provides a framework for promoting quick
recovery and the capability for an effective response to protect the interests of its brand,
reputation, and stakeholders?

A.
Log analysis

B.
Incident handling

C.
Business Continuity Management

D.
Patch management

Explanation:

Business Continuity Management is a management process that determines potential impacts that
are likely to threaten an organization. It provides a framework for promoting quick recovery and the
capability for an effective response to protect the interests of its brand, reputation, and
stakeholders. Business continuity management includes disaster recovery, business recovery,
crisis management, incident management, emergency management, product recall, contingency
planning, etc.

Answer option D is incorrect. Patch management is an area of systems management that involves
acquiring, testing, and installing multiple patches (code changes) to an administered computer
system. Patch management includes the following tasks:
Maintaining current knowledge of available patches
Deciding what patches are appropriate for particular systems
Ensuring that patches are installed properly
Testing systems after installation, and documenting all associated procedures, such as specific
configurations requiredA number of products are available to automate patch management tasks,
including RingMaster’s Automated Patch Management, PatchLink Update, and Gibraltar’s
Everguard.
Answer option A is incorrect. This option is invalid.
Answer option B is incorrect. Incident handling is the process of managing incidents in an
Enterprise, Business, or an Organization. It involves the thinking of the prospective suitable to the
enterprise and then the implementation of the prospective in a clean and manageable manner. It
involves completing the incident report and presenting the conclusion to the management and
providing ways to improve the process both from a technical and administrative aspect. Incident
handling ensures that the overall process of an enterprise runs in an uninterrupted continuity.