You work as the network technician at Domain.com. A Certkiller.com network user started complaining about problems with the network. You are not able to resolve the issue as this falls outside your scope of service. You will be required to select the appropriate action to take?

A.
You should ensure the user the problem will be resolved and continue your assignment.

B.
You should resolve the problem by choosing the appropriate channels by assisting the user.

C.
You should tell the user that it is not your duty to resolve the problem.

D.
You should request that the user alert someone else about the problem.