You are working as a technician at Domain.com. A user has recently purchased a new laptop with internal wireless capability and is reporting that he is unable to connect to any wireless networks. He has tried the WLAN at the office, at home and at a friend’s house, all failed. A technician should FIRST determine whether the laptop has:

A.
Windows XP Service Pack 2 installed.

B.
A hardware switch that activates/deactivates the wireless antenna.

C.
A working IEEE/Firewire port.

D.
A PCMCIA modem installed.

Explanation:
Many laptops with WLAN capability have a switch that turns of the wireless antenna in order to suit in situations where a low radiation or low battery consumption is preferred.