You work as the network technician at Domain.com. During the course of the day you receive complaints about a scanner not working. You will be required to select the first action a technician should take when troubleshooting a scanner.
What should you do?

A.
You should ensure that Windows drivers are not used to install the scanner.

B.
You should ensure that you installed the proper scanner software.

C.
You should reinstall all drivers and check all connections are tight.

D.
You should ask the user if the scanner in question has worked previously.