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Which of the following actions should the technician take?

A customer engages a technician in conversation about the competition. Which of the following actions should the technician take?

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A.
Tell the customer that the technicians company is a better place to work than any of the competitors companies.

B.
Inform the customer that you refuse to talk about the competition.

C.
Remain respectful of competing companies when talking with the customer.

D.
Inform the customer that competitors are unable to provide the same excellent level of service as the technicians company.


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