An instructor is assigned a two-day, entry-level computer class for eight employees of a large
corporation. The first morning, the learners state that they have been told that their performance
will be evaluated on the basis of how well they can transfer new computer skills to job-related
tasks. They are resentful and unwilling to participate. Which of the following is the MOST
appropriate way for the instructor to ease the initial fears of the group?

A.
Show a video that focuses on how computer training can improve job efficiency.

B.
Provide a rationale for corporations wanting their employees to have computer expertise.

C.
Take a break so the group can relax and then immediately begin instruction when the class
reconvenes.

D.
Acknowledge the fears expressed by the group and suggest that they keep an open mind
toward theinstruction.

Explanation: