A large company expects all new employees to complete a training program on inventory
software. Although the class is mandatory, the retention rate for the program is an unacceptable
40 percent. The instructor suspects that the learners have inadequate preparation for the training
program. According to accepted instructional practices, which of the following is the BEST step for
the instructor to take next to address this situation?

A.
Gain access to employees’ personnel files to obtain the additional information on the learners’
backgrounds.

B.
Write a memorandum for company management that explains the situation and suggests a
change in thepolicy.

C.
Administer a basic-skills screening instrument to identify possible barriers to instruction and
adjustinstruction accordingly.

D.
Inform the person who is responsible for scheduling the course of the low retention rate and ask
for advice.

Explanation: