It is the first day of a three-day computer course. One-half of the learners are there on an
involuntary basis and are irritated. Which of the following describes the action the instructor should
take at the beginning of the course?

A.
Inform the learners that they will not gain from the course unless they have a positive attitude.

B.
Use humor and getting-acquainted games to nudge the learners into a better attitude.

C.
Engage the learners in exercises that lead them to an understanding of how the course content
can beuseful to them.

D.
Assure the learners that they would not be in the course unless their supervisors felt they
needed theinformation for their jobs.

Explanation: