A user calls the helpdesk because a solution that was previously suggested by another
technician did not solve the user’s issue. Which of the following is the MOST appropriate
response?

A.
“Please hold while I transfer you to the previous technician, so a proper solution can be
met.”

B.
“Please explain the issue and I will work to resolve it.”

C.
“My supervisor is the appropriate person to speak with about your issue.”

D.
“Let me help you to resolve this issue, since that technician does not know how to fix it.”

Explanation:

Be polite to a customer is a necessary part of customer service. You can say, `Please
explain the issue and I will work to resolve it’.