How should a technician respond in a situation where a user is very upset about a repeated
problem?

A.
Be nice and inform the user that they are committed to try to fix the problem.

B.
Ask how the user’s family is doing and other current affairs to create a calm atmosphere.

C.
Be courteous and assure the user that they will take responsibility for the resolution.

D.
Greet the user in a friendly manner and assure the user that they will fix all of the
problems the user has caused.