Which of the following is a meeting of minds between two or more legally competent parties, about their relative duties and rights regarding current or future performance?

A.
Scope

B.
Service Improvement Plan

C.
Contract negotiation

D.
Agreement

Explanation:
An agreement is a meeting of minds between two or more legally competent parties, about their relative duties and rights regarding current or future performance. When people feel or think the same way about something, they agree. Sometimes it is important to write down or make a promise to what has been agreed upon. This is called an agreement. Agreements are common in law and business. For example, when a person takes a loan or hires someone to work, an

agreement is usually signed so everyone understands what must be done and in what time it must be done.

Answer option B is incorrect. The Service Improvement Plan (SIP) is a formal plan to implement improvements to services and IT processes. The SIP is used to manage and log improvement initiatives triggered by Continual Service Improvement. Generally, improvement initiatives are either of the following:
Internal initiatives pursued by the service provider on his own behalf, for example to improve processes or make better use of resources.
Initiatives which require the customer’s cooperation, for example if some of the agreed service levels are found to be no longer adequate.

Answer option C is incorrect. Contract negotiation is a form of discussion held in person or by electronic means. The chief goal of contract negotiation is to come to a written agreement regarding a business matter. It handles the issues such as cost, timeframe, and whether there are any special considerations to take into account.

Answer option A is incorrect. Scope is defined in terms of process, organizing, system alternatives, and geography so that all parties understand what is being delivered. In project management, the term scope has two distinct uses: Project Scope and Product Scope. Project Scope: The work that needs to be accomplished to deliver a product, service, or result with the specified features and functions.
Product Scope: It describes the features and functions that characterize a product, service, or result.