Which of the following are the main aims of Change Management?

Each correct answer represents a complete solution. Choose all that apply.

A.
Reduction in back-out activities

B.
Economic utilization of resources involved in the change

C.
Tracking all of the individual Configuration Items (CI) in an IT system

D.
Minimal disruption of services

Explanation:
Change Management is used to ensure that standardized methods and procedures are used for efficient handling of all changes. A change is “an event that results in a new status of one or more configuration items (CI’s)” approved by management, cost effective, enhances business process changes (fixes) – with a minimum risk to IT infrastructure. The main aims of Change Management are as follows:
Minimal disruption of services
Reduction in back-out activities
Economic utilization of resources involved in the change