Which of the following is the FIRST thing the technician should check to troubleshoot the issue?
A user tries to connect to the Internet using a dial-up modem and receives a “No dial tone
detected” message. Which of the following is the FIRST thing the technician should check to
troubleshoot the issue?
Which of the following is the NEXT step in the troubleshooting theory?
A technician is using the troubleshooting theory to help resolve a problem that is occurring with a
client’s machine. The technician has verified system functionally. Which of the following is the
NEXT step in the troubleshooting theory?
Which of the following Windows 7 functions will resolve this?
After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which
of the following Windows 7 functions will resolve this?
Which of the following can be done to resolve this from the client desktop?
A user gets an error message that the trust relationship to the domain has been broken. Which of
the following can be done to resolve this from the client desktop?
Which of the following tools would a technician use to verify all system files are intact and in their origina
A technician recently removed spyware from a computer and now the user is getting error
messages about system files. Which of the following tools would a technician use to verify all
system files are intact and in their original versions?
Which of the following should the technician check FIRST?
A technician gets a call from a customer stating that their computer will not boot. They are getting
the following error “invalid system disk”. Which of the following should the technician check
FIRST?
Which of the following should be checked FIRST?
An IR printer stops working for half of an office while the other half is able to print. Which of the
following should be checked FIRST?
This is a symptom of:
The computer starts up and runs for less than a minute before shutting down or locking up. This is
a symptom of:
This can be caused by a bad:
When the computer is turned on it emits a series of beeps and does not POST. This can be
caused by a bad:
Which of the following is MOST likely the cause?
A technician recently installed a new video card in a PC. The PC already has integrated video on
the motherboard. When the technician turns on the PC, there is no video. Which of the following is
MOST likely the cause?