A technician is using the troubleshooting theory to help resolve a problem that is occurring with a
client’s machine. The technician has verified system functionally. Which of the following is the
NEXT step in the troubleshooting theory?

A.
Identify the problem

B.
Establish a plan of action to resolve the problem

C.
Test the theory to determine cause

D.
Document findings, actions, and outcomes

Explanation:
http://ptgmedia.pearsoncmg.com/images/9781587132636/samplechapter/9781587132
636_ch04.pdf