A technician is working on a user’s PC. After testing the theory of the cause, which of the following
could the technician perform NEXT? (Select TWO).

A.
Resolve issue

B.
Inform user

C.
New theory or escalate

D.
Document issue

E.
Verify system functionality

Explanation:

When you have tested the theory of cause, resolve the issue using troubleshooting techniques
and if the issue is not resolved after the troubleshooting measure, reestablish the theory and
escalate the issue to higher authorities.