A technician recently created an email account for a new user, Joe. On the second day, Joe
reports his email account is full of spam even though he has not given out his address. Which of
the following should the technician do to resolve the issue?

A user states that the computer takes a long time to load the desktop after login. Which of the
following tools should be used to help remediate the problem?

A technician would like to ensure all previous data is erased before reloading Windows 7 Home
Premium onto a laptop. Which of the following procedures would accomplish this?

A user is reporting that their screen is flickering at a rapid rate. Which of the following Control
Panel paths should a technician use in order to remedy this issue?

A user has an LCD and a CRT monitor attached to their workstation. The colors are slightly off on
the CRT but not the LCD. Which of the following controls should be used in troubleshooting?

A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables
are connected correctly, but the installation media does not detect any hard drives. Which of the

following should the user do to help detect the hard drives?

A technician is tasked with installing a legacy application on a Windows 7 computer. When the
technician tries to install the legacy application, an error is received that the application cannot be
installed because the OS is not supported. Which of the following should the technician do FIRST
to try to get the application installed in Windows 7?

A user reports that a file they shared out on their computer for another network user is not
accessible to the third party. The user insists they specifically gave this third party Allow rights for
Read and Write access. Which of the following could explain the problem at hand?

A technician is trying to diagnose a laptop that is experiencing heavy artifact corruption and
random loss of video during operation. Which of the following are MOST likely causes of this
problem? (Select TWO).

A technician installed a second hard drive in a computer. Upon restart, a message appears
statinG. “primary drive 0 not found. Press F1 to continue.” Which of the following should the
technician check FIRST?