Which of the following is the FIRST thing that should be done to the workstation?
A technician discovers a networked computer has been infected with a zero day virus. Which of
the following is the FIRST thing that should be done to the workstation?
Which of the following would BEST resolve this?
A user is reporting their web browser is not going to the site they are attempting to access. Which
of the following would BEST resolve this?
Which of the following steps should the technician take NEXT?
A technician is called onsite to solve a network connection error. Upon arrival, the technician
observes a message on the screen stating there is no boot drive found. Which of the following
steps should the technician take NEXT?
Which of the following will BEST meet the user’s requirements?
The technician is dispatched to a user’s home to secure a wireless network. The SOHO user has
only one system to connect wirelessly, yet wishes to protect their Wi-Fi from unauthorized use.
Which of the following will BEST meet the user’s requirements?
Which of the following should the technician look for FIRST?
A user has installed a new wireless router and is unable to connect their game console to the
manufacturer’s service. Which of the following should the technician look for FIRST?
Which of the following actions should the technician take FIRST?
A user reports that they cleared a paper jam and now cannot print. The technician reseats the
paper and then prints a test page from the printer. A test page sent from the workstation does not
print. Which of the following actions should the technician take FIRST?
Which of the following should the technician do FIRST?
A workstation is making a loud clicking noise that is originating from the hard drive and it is not
booting. Which of the following should the technician do FIRST?
Which of the following would be the MOST likely reason?
A user is reporting that they cannot connect to the wireless network from their office but they were
able to connect yesterday. Which of the following would be the MOST likely reason?
Which of the following would be the BEST question for the technician to ask the user to get further informatio
A user reports that their PC does not work. Which of the following would be the BEST question for
the technician to ask the user to get further information?
Which of the following would be the MOST likely cause of this problem?
A user reports that their PC boots up to a screen that reads “OS not found”. Which of the following
would be the MOST likely cause of this problem?