Which of the following should the technician do?
A corporate end user reports that random keys on their laptop are sticking. After taking the laptop
in for repair a technician discovers that soda has been spilled inside the keyboard, possibly
reaching other components inside the laptop. Which of the following should the technician do?
Which of the following hardware needs to be replaced to resolve this issue?
A user states they have to reset the date and time on their computer every day. Which of the
following hardware needs to be replaced to resolve this issue?
which hardware is failing?
A user reports that they are receiving intermittent BSOD error messages. Which of the following
tools should a technician use to determine which hardware is failing?
Which of the following should the technician advise the customer to do FIRST?
A technician is called to assist a customer. The customer reports when they powered on the
system, they heard a loud noise, saw a spark, and smelled a burning smell. Which of the following
should the technician advise the customer to do FIRST?
what is launched at startup?
A user states that their machine is taking much longer to boot than usual. Which of the following
utilities would BEST allow a technician to limit what is launched at startup?
Which of the following would BEST help validate the diagnosis?
A user reports that they are getting frequent delayed write messages throughout the day and are
experiencing sluggish performance. The technician suspects that the issue relates to the hard disk
drive. Which of the following would BEST help validate the diagnosis?
Which of the following would address this issue?
A user states that they are having a problem with their word processor on their laptop. Whenever
they attempt to type letters with their right hand, numbers and symbols show up instead. Which of
the following would address this issue?
what is wrong with the computer?
A technician is troubleshooting a customer’s computer that will not turn on. The user stated that
the computer was working fine until there was a thunderstorm the other night. Which of the
following tools would the technician use to determine what is wrong with the computer?
Which of the following tools would BEST accomplish this task?
A senior technician requests a diagnostic tool for checking external ports and connectors on
computers and laptops. Which of the following tools would BEST accomplish this task?
Which of the following will MOST likely resolve the issue?
After installing a new printer the organization determines that there are problems printing images
and very large files. Which of the following will MOST likely resolve the issue?