After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration,
a technician notices the server locks up and shuts down. Which of the following can the technician
do to quickly fix the problem?

A customer calls an IT consultant to explain an issue they are having with their Windows 7
Professional PC. Windows Update attempts to install patches upon each startup but fails on the
same single update. The customer has attempted to re-run Windows Update from Control Panel
but the issue remains. Which of the following courses of action would BEST resolve the problem?

A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their
wireless signal connection when the laptop screen is tilted forward or backward during operation.
When this happens, the entire wireless signal drops out until the screen is left in position for a
good minute or so. Which of the following MOST likely explains what is happening?

A user states that they cannot connect to the network or the Internet. The technician determines
the issue is that the computer has a static IP address and needs to use DHCP to work correctly.
The technician sets the NIC to automatically assign an IP address. Which of the following should
the technician perform NEXT?

A technician has finished replacing the network card in a laptop and has verified full system
functionality. Which of the following troubleshooting steps should the technician take NEXT?

A user, Ann, reports that she suspects her workstation has malware. Joe, the technician, confirms
malware exists and starts the process of removing the malware. Which of the following is the
FIRST step he should take in removing the malware?

A user reports paper jams at the location of the paper trays. Which of the following components
would need to be replaced to resolve this issue?

A critical server was replaced by the IT staff the previous night. The following morning, some users
are reporting that they are unable to browse to the Internet upon booting their workstations. Users
who did not shut down their workstations the previous day are able to connect to the Internet. A
technician looks at the following report from a workstation with no Internet connectivity:
IP Address: 192.168.1.101
Netmask: 255.255.255.0
DHCP Server:192.168.1.1
DNS Server:192.168.1.2
Default Gateway:192.168.1.1
Given the above report, which of the following is the cause of why some workstations are unable
to browse the Internet?

Joe, a technician, receives an error message on his tower PC just after POST which reads:
“WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics.”
Which of the following is generating this error message?

Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the
Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench
system to attempt a recovery. After trying to access the drive on the bench computer, the following
message is displayed. “Access Denied. Please Enter Encryption Password.” Which of the
following is the reason that this error is displayed?