Ole visits an e-commerce site and wants to buy one of its products. Before he places the order, he
looks for basic information about how the product works but he finds none. Ole abandons his
purchase. Which of the following is the easiest solution that the e-commerce site could have
implemented to keep Ole’s business?

A.
Provide a better search engine to find the information

B.
Design the site navigation to be more user-friendly

C.
Provide a frequently asked questions (FAQ) document that lists basic product information

D.
Include a diagram of how each product works