Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for
agents? (Choose two.)

A.
controls call and agent state

B.
places outbound calls for agents in the Outbound Option Progressive mode

C.
presents information provided by the caller from the voice response system

D.
accepts Instant Messaging requests from third-party chat clients routed to the agent

E.
presents caller data to agent in pre-call whisper with the Cisco IP phone