In the Cisco Unified Contact Center Enterprise solution, what is considered “Agent Handle Time”?

A.
the time that the agent spent talking to the caller, including any hold time during the call

B.
the time that the agent spent talking plus any wrap-up time that is associated with the call,
including any hold time during the call

C.
the time that the agent spent talking to the caller plus the queue time for the call and any wrapup time

D.
the time that the agent spent talking to the caller plus any network time that was used during
ringing, call transfers, and holds during the call