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Which mechanism enables the Cisco Unified CCX Cisco Agent Desktop application to obtain a copy of the RTP pack

Which mechanism enables the Cisco Unified CCX Cisco Agent Desktop application to obtain a
copy of the RTP packet stream directly from a supported IP phone?

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A.
SPAN port monitoring

B.
desktop monitoring

C.
remote SPAN monitoring

D.
reflector port monitoring

E.
ESPAN monitoring

Explanation:
Desktop monitoring enables Cisco UCCX agent desktop application to obtain a copy
of the RTP packet.


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