Which Cisco Unified Contact Center Express core system software component communicates with
Cisco Agent Desktop for agent state control and call control?

A.
Unified CCX Engine

B.
Database

C.
Monitoring

D.
Recording

E.
RmCm

Explanation:
The Unified CCX Engine enables you to run multiple applications to handleUnified
CM Telephony calls or HTTP requests.The Unified CCX Engine uses theUnified CM Telephony
subsystem to request and receive services from the Computer Telephony Interface (CTI) manager
that controlsUnified CM clusters. The Unified CCX Engine is implemented as a service that
supports multiple applications.You can use a web browser to administer the Unified CCX Engine
and your Unified CCX applications from any computer on the network. Unified CCX provides you
the following two web interfaces: