How many RTP streams exist on the network when a Cisco Unified Contact Center Express agent
is engaged in a call that is being silently monitored and recorded?
A.
3
B.
4
C.
5
D.
6
E.
8
Explanation:
6 RTP streams exist when UCCE agent is engaged in a call when it is being silently
monitored.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/expr
ess_9_0/design/UCCX_BK_UD5B347F_00_uccx-solution-reference-networkdesign_chapter_0110.html
Can someone explain this for me please? How is it 6 RTP streams?
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A normal G.7xx VoIP RTP call has two RTP streams (one representing what the agent is hearing and one representing what the agent is saying). These two streams flow in opposite directions across the network. When an agent call is being silent monitored or recorded, both of those RTP streams must be sent. For example, if a supervisor is silent monitoring an agent, two G.7xx RTP streams will be sent from either CAD (desktop monitoring) or the Monitoring component to the CSD. If an agent call is being recorded, two G.7xx RTP streams are sent to the Recording component. If the agent is being silent monitored and recorded, four RTP streams are being sent. This is in addition to the two bidirectional RTP streams of the actual call.
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Thanks Ray for explaining.
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