According to the quiz the correct answer is 12 hours.
Since the case severity is not mentioned the correct answer should be 1 day (24 hours) as that is the maximum response time for low severity cases
As if you go for maximum than it’s 24 hours though its not an option here.
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Ganesh Ghubesays:
B.
1 hour
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mr_tienvusays:
Correct answer is B
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niyiallensays:
Answer
Case Severity and Response Times*
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour
Case Severity and Response Times*
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour
deprecated question. I guess 1 hour.
https://aws.amazon.com/premiumsupport/business-support/
Case Severity and Response Times
Urgent: < 1 hour
High: < 4 hours
Normal: < 12 hours
Low: < 24 hours
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B
https://aws.amazon.com/premiumsupport/features/
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According to the quiz the correct answer is 12 hours.
Since the case severity is not mentioned the correct answer should be 1 day (24 hours) as that is the maximum response time for low severity cases
Source: https://aws.amazon.com/premiumsupport/business-support/
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Agreed with Jack as the question says maximum response time.
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It’s 1 hour
https://aws.amazon.com/premiumsupport/compare-plans/
As if you go for maximum than it’s 24 hours though its not an option here.
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B.
1 hour
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Correct answer is B
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Answer
Case Severity and Response Times*
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour
https://aws.amazon.com/premiumsupport/business-support/
https://acloud.guru/forums/aws-certified-solutions-architect-associate/discussion/-KaJprLTKXH9jYZSGcDY/maximum-response-time-for-business-level-premium-support-case
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Answer
B
Case Severity and Response Times*
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour
https://aws.amazon.com/premiumsupport/business-support/
https://acloud.guru/forums/aws-certified-solutions-architect-associate/discussion/-KaJprLTKXH9jYZSGcDY/maximum-response-time-for-business-level-premium-support-case
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B IS CORRECT ANSWER
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B
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