What does the acronym ITIL stand for?
What does the acronym ITIL stand for?
Which finding would score a "2" on this evaluation?
Based on an evaluation of your customer’s Governance and Strategy aspect of their ITSM
maturity with respect to business continuity management, a full Business Impact Analysis (BIA)
needs to be carried out for each business process. Which finding would score a “2” on this
evaluation?
what is the most appropriate HP Always On support solution that should be proposed?
On the IT to Business Alignment continuum, if a customer has a “Highly Available” service level
requirement for a specific application, what is the most appropriate HP Always On support solution
that should be proposed?
what is the best source for assistance with sales of HP Always On Support Services?
For HP partners, what is the best source for assistance with sales of HP Always On Support
Services?
Which finding would score a "3" in this evaluation?
Based on an evaluation of your customer’s Planning and Design aspect of their ITSM maturity,
availability targets for each service should be formally agreed with the business and regularly
reviewed. Which finding would score a “3” in this evaluation?
What should you do to successfully close the sale at the end of the IT to Business Alignment workshop?
What should you do to successfully close the sale at the end of the IT to Business Alignment
workshop?
Which finding would score a "1" in this evaluation?
Based on an evaluation of your customer’s Technology and Operation aspect of their ITSM
maturity with respect to technical management, routine maintenance activities and schedules
should be defined and implemented. Which finding would score a “1” in this evaluation?
Which statement about the benefits of HP Technical Services is false?
Which statement about the benefits of HP Technical Services is false?
What is the name of this level of service?
You are working with a customer who has the lowest service level, which is only 99% availability.
What is the name of this level of service?
What is the term used to describe a customer’s target for resolving any hardware or software incidents i
What is the term used to describe a customer’s target for resolving any hardware or software
incidents in the event of a failure?