You have asked a customer about the business impact of critical service unavailability. Which
response is most likely to indicate an opportunity for HP Always On Support Services?

What is the deepest of the levels of needs identification questions?

Based on an evaluation of your customer’s Service Measurement and Reporting aspect of their
ITSM maturity under the area of Continual Improvement and Automation, there should be agreed
metrics for the end-to-end availability and performance of all services and an agreed, reliable, and
repeatable method or tool to collect data. Which finding would score a “3” on this evaluation?

You have asked a customer about their current business drivers and current/relevant business
initiatives. Which response is most likely to indicate an opportunity for HP Always On Support
Services?

What are the key lifecycle stages for reliable IT service delivery?

What are the main goals of any IT department in mitigating the potential risks of downtime to
business critical IT services? (Select two.)

As part of HP Always On Support Services, which services does Proactive Care include? (Select
three.)

Once you have analyzed your specific customer needs and aligned them to HP’s Always On
Support service portfolio, how should you begin positioning your recommendations?

Which high-level statement is NOT true regarding the role of a good IT department working in
partnership with their business?

What is the term used to describe a customer’s target for allowable data loss in the event of
infrastructure failure?